Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Dibbbs platform — including the mobile application, website, and all related services — operated by Brewit Studio ("we", "us", "our"). By creating an account or using any part of Dibbbs, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the platform.

1. Definitions

2. Eligibility

You must be at least 18 years old and a resident of India to use Dibbbs. By registering, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into a binding agreement
• The information you provide during registration is accurate and complete
• You will keep your account information updated

Dibbbs is not intended for children under 13. If we become aware that a child under 13 has created an account, we will terminate it and delete the associated data.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to:

• Use a strong, unique password and not share it with anyone
• Notify us immediately at contact@dibbbs.app if you suspect unauthorised access
• Not create accounts for others or maintain more than one active account
• Not transfer your account or access to another person

We are not liable for any loss or damage arising from your failure to keep your account secure.

4. The Dibbbs platform

Dibbbs is a marketplace that connects home cooks with customers seeking home-cooked food. We facilitate discovery, pre-ordering, and payment — but we are not a restaurant, caterer, or food manufacturer.

Chefs are independent sellers and not employees, agents, or partners of Dibbbs. We do not prepare, package, or deliver food. Dibbbs is not responsible for the quality, safety, or content of food prepared by Chefs, except to the extent expressly stated in these Terms.

5. Customer terms

6. Chef / Home Cook terms

7. Prohibited conduct

You must not, and must not enable or encourage others to:

• Provide false or misleading information in your profile, listings, or reviews
• Use the Platform for any purpose that is unlawful under Indian or applicable international law
• Sell, list, or deliver food that is adulterated, unsafe, or prohibited under the FSSAI Act or any other applicable law
• Engage in price manipulation, fake orders, or review fraud
• Harass, threaten, or abuse other users, Chefs, or Dibbbs staff
• Reverse engineer, scrape, or extract data from the Platform without our written consent
• Attempt to gain unauthorised access to other accounts or our systems
• Use the Platform to advertise, promote, or sell services outside of Dibbbs
• Circumvent the Platform to transact with other users off-platform (e.g., collecting direct payment to avoid platform fees)
• Upload malicious code, spam, or any content that disrupts the Platform
• Impersonate any person or entity

Violation of these rules may result in immediate suspension or permanent removal from the Platform, without prejudice to any legal remedies available to us.

8. User-generated content

You may upload content to Dibbbs — including profile photos, food photos, menu descriptions, and reviews ("User Content"). You retain ownership of your User Content, but you grant Dibbbs a non-exclusive, worldwide, royalty-free licence to use, store, display, and reproduce it for the purpose of operating and promoting the Platform.

You represent and warrant that your User Content:

• Is accurate and not misleading
• Does not infringe the intellectual property rights of any third party
• Does not contain hate speech, harassment, nudity, or violent content
• Complies with all applicable laws

We reserve the right to remove any User Content that violates these Terms or that we consider harmful to the Platform or its users.

9. Intellectual property

The Dibbbs name, logo, app design, and all related intellectual property are owned by Brewit Studio and protected under applicable Indian and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any Dibbbs property without our prior written consent. Nothing in these Terms grants you any licence to our intellectual property except the limited right to use the Platform in accordance with these Terms.

10. Third-party services

The Platform integrates with third-party services including Razorpay, Cashfree (payment processing), Supabase (database infrastructure), and others. Your use of those services is subject to their own terms and privacy policies. We are not responsible for the availability, security, or practices of these third parties, except to the extent required by applicable law.

The Platform may contain links to external websites. We do not endorse, control, or assume responsibility for any content on those websites.

11. Disclaimers

Platform availability. The Platform is provided "as is" and "as available." We do not warrant that the Platform will be uninterrupted, error-free, or free of harmful components. We may modify, suspend, or discontinue any feature at any time.

Food quality. Dibbbs does not inspect, verify, or guarantee the quality, safety, or freshness of food prepared by Chefs. We encourage users to review Chef profiles and ratings before ordering.

Marketplace only. We are a technology platform. We are not a party to any transaction between Customers and Chefs, except in our capacity as a payment facilitator.

12. Limitation of liability

To the maximum extent permitted by applicable Indian law, Dibbbs and Brewit Studio shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, data, goodwill, or business opportunities
• Illness or injury resulting from food prepared by Chefs
• Delays or failures in delivery beyond our reasonable control
• Losses arising from third-party service outages (payment gateways, etc.)

Our total liability to you for any claim arising from your use of the Platform shall not exceed the amount you paid for the specific order giving rise to the claim, or ₹1,000, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded under mandatory Indian consumer protection law, including the Consumer Protection Act, 2019.

13. Indemnification

You agree to indemnify and hold harmless Dibbbs, Brewit Studio, and their officers, employees, and agents from any claims, damages, costs, or expenses (including reasonable legal fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any applicable law; or (d) any User Content you submit. This includes claims by third parties, including other users and regulators.

14. Dispute resolution

We encourage you to contact us first at contact@dibbbs.app to resolve any issue informally. Most disputes can be resolved quickly through direct communication.

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or any transaction on it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Chennai, Tamil Nadu, India. The language of arbitration shall be English.

Notwithstanding the above, either party may seek urgent interim relief from a competent court. Consumer Protection Act remedies available to consumers under Indian law are not affected by this clause.

15. Governing law

These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, any disputes not referred to arbitration shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

16. Termination

By you. You may close your account at any time from the Profile section of the app. Pending orders will still be fulfilled or refunded per our standard policy.

By us. We reserve the right to suspend or terminate your account, with or without notice, if you violate these Terms, engage in fraudulent activity, or create legal or regulatory risk for Dibbbs. Upon termination, your right to use the Platform ends immediately. We may retain data as required by law or our Privacy Policy.

17. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above. For material changes, we will notify you via in-app notification or email at least 7 days before the change takes effect. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you should stop using the Platform and close your account.